1. Refund Eligibility

Refunds are available within 24 hours of your initial subscription payment if your API key has not been used. We define use as one or more successful authenticated requests (HTTP 200) to a billed product endpoint, including MCP tools/call invocations. Discovery and protocol-level requests do not count as use, including /api/v2/openapi.json, MCP tools/list, MCP initialize, and authentication-failure responses. Once use has occurred, the subscription is considered consumed and no refund is offered for that billing period.

Renewal payments under recurring subscription agreements are not eligible for refund. Cancel the recurring agreement before the renewal date to prevent the next charge.

Yearly plan payments are eligible for a full refund within 7 days of payment if no use has occurred. After 7 days or after first use, the yearly fee is not refundable.

2. How Refunds Are Processed

Eligible refunds are issued to the original payment method within 5 to 10 business days of approval. The refund amount equals the disputed billing period only. The amount received by the buyer is determined by the refund mechanics of the payment provider.

3. Cancellation vs Refund

Cancellation and refund are different. Cancelling your subscription stops future billing but does not return money already paid. Your API access continues through the end of the current billing period after cancellation, with no proration for unused time.

To request a refund eligible under Section 1, submit a request via our contact page within the 24-hour window. Provide the email address on your subscription and the transaction ID for fastest resolution. Refund requests submitted from any other email address will not be processed.

4. Service Outages and Billing Errors

If you experience extended service unavailability or believe you were charged in error, contact us via our contact page with your subscription email, transaction ID, and a description of the issue. We review such requests case by case and may issue partial credits or refunds at our discretion when the issue is on our side.

5. Disputed Charges and Chargebacks

Filing a payment dispute or chargeback through your card issuer or payment provider is not a substitute for our refund process. We respond to disputes with our records of subscription authentication, service provisioning, and API usage. Filing a dispute on consumed service may result in suspension or termination of your account, and entitles us to recover the chargeback fee assessed by the payment provider (currently $20 USD or local equivalent) and any administrative costs reasonably incurred in responding to the dispute, payable as a debt.

We cooperate with all payment provider dispute processes by submitting evidence including subscription record, IP address and user-agent captured at signup, API key provisioning timestamp, and usage logs. Decisions made by the payment provider are honored.

6. Governing Law

This policy is governed by the laws of India and forms part of our Terms of Service. Disputes are resolved per Section 11 of the Terms.

7. Contact and Grievances

For all refund and billing questions, contact us via our contact page. Include your subscription email and transaction ID for fastest resolution.

Roxy Labs is registered in India. For grievances, contact us via our contact page; we will acknowledge within 48 hours and resolve within 30 days per the Consumer Protection (E-Commerce) Rules, 2020.

Refund Policy