Refund Policy

1. All Sales are Final

All payments made to RoxyAPI are final and non-refundable. This applies to:

• Monthly subscription payments
• Annual subscription payments
• Plan upgrades
• Recurring renewal payments
• Cryptocurrency payments confirmed on-chain

By subscribing to any plan, you acknowledge and agree to this policy. Cancelling a subscription stops future renewal charges but does not return money already paid for the current or prior billing periods.

Refund eligibility does not apply to dissatisfaction with API responses, change in business needs, failure to cancel before renewal, exceeding plan quota, mistaken signup, lack of technical capability to integrate, or a belief that a separate product needed to be purchased. The Service includes all 148+ endpoints across 12 spiritual data domains under a single subscription; no additional purchase is required to access any documented endpoint.

2. Evaluate Before You Pay

Before subscribing, you have full opportunity to evaluate the Service. We expose every endpoint, every parameter, and every response shape through public, no-signup-required surfaces. By completing checkout, you confirm that you had reasonable opportunity to evaluate the Service and determined it meets your requirements.

• /api-reference: interactive Scalar console with a public test API key. Run live calls against production for any endpoint, any parameter combination.
• /tools/*: free public demo tools (Western birth chart, Vedic kundali, tarot reading, numerology, and more). No signup required.
• /mcp/{slug}: free MCP tools/list and initialize on every per-product server. No API key required for discovery.
• /api/v2/openapi.json: full OpenAPI schema. Public, no auth.
• /methodology: calibration methodology, NASA JPL Horizons verification, full test inventory.
• /starters: open MIT-licensed starter templates (chatbot, Vedic, tarot, numerology, dreams). Clone, run locally, test integration shape before paying.
• github.com/RoxyAPI/astrology-api-benchmark: open MIT-licensed accuracy benchmark. Run RoxyAPI against any other provider with reference points from NASA JPL Horizons.

3. Cancellation

Cancellation is not a refund. Cancelling your subscription stops the next renewal charge. Your API access continues through the end of the current billing period (the endDate shown in your account dashboard) and then ends. There is no proration for unused time within the current period.

You may cancel at any time from the Billing tab of your account dashboard. On cancellation, the next renewal charge is stopped, your remaining quota and API key stay usable until the listed end date, and after that date access ends. The same view shows your current period, end date, and remaining requests. If you cannot reach the dashboard, contact us via our contact page. Resubscribing issues a new API key and starts a new billing period.

4. Limited Exceptions

Refund consideration applies in three narrow cases only. All requests are reviewed at our discretion based on the evidence provided.

4.1 Verified Billing Errors

If you were charged an incorrect amount due to a system error (such as duplicate charges or wrong plan amount), we will correct the error and refund the excess. You must report billing errors within 7 days of the charge with the transaction ID and a description of the discrepancy.

4.2 Extended Platform Outage

If the RoxyAPI platform experiences a continuous, verified outage exceeding 24 hours that prevents you from using the Service, you may request compensation for the affected period. Compensation is issued at our discretion as a service extension or partial credit toward a future billing period, not as a cash refund. SLA credits, if any, are governed by your plan terms.

4.3 Unauthorized Charges

This exception covers third-party fraud only. "Unauthorized" means the payment method was charged by a third party without the knowledge or consent of the account holder (for example, a stolen card or a compromised payment account). It does not cover cases where the account holder completed checkout, received the API key, and used the Service.

To qualify under this exception you must:

• Report the charge to us within 48 hours of it appearing on your payment-method statement
• Provide a contemporaneous fraud report filed with your card issuer or bank
• Have made no successful API calls under the issued key after the disputed charge
• Confirm your account credentials were not shared, leaked, or used by anyone you authorized

We investigate every claim against subscription records, IP address and user-agent captured at signup, API key provisioning timestamp, and per-call usage logs across the disputed billing cycle. Where the Service was provisioned and used by the account holder, the claim is treated under Section 6 (Disputed Charges and Chargebacks), not as an unauthorized charge. Filing an unauthorized-transaction dispute with your payment provider on a service you used and did not cancel before renewal is a bad-faith dispute and is governed by Section 6.

5. EU, EEA, and UK Consumers: Digital Content Waiver

For consumers resident in the European Union, European Economic Area (Iceland, Liechtenstein, Norway), or the United Kingdom, the following applies under Article 16(m) of EU Directive 2011/83/EU on Consumer Rights as transposed into national law, and under regulation 37 of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

By completing checkout, you expressly consent to immediate provisioning of the digital Service and you acknowledge that you waive your 14-day right of withdrawal. The Service consists of digital content supplied without a tangible medium where performance begins immediately upon payment confirmation, and your express consent is recorded at the checkout step. Once API key provisioning has begun, the right of withdrawal is exhausted in accordance with Article 16(m) of the Directive.

This waiver does not affect your statutory rights against defective digital content under applicable consumer-protection law.

6. Disputed Charges and Chargebacks

Filing a payment dispute or chargeback through your card issuer or payment provider is not a substitute for our refund process. Where the underlying Service was provisioned and used, such a dispute is treated as a breach of these terms.

Consequences of a bad-faith dispute include:

• Immediate suspension of all API keys and account access
• Account termination and forfeiture of any remaining service period
• Recovery of the chargeback fee assessed by the payment provider (typically $20 to $35 USD or local equivalent) plus a $35 USD administrative recovery fee, payable as a debt
• Pursuit of unpaid amounts through collections or court proceedings

We cooperate with all payment provider dispute processes by submitting evidence including the subscription record, IP address and user-agent captured at signup, API key provisioning timestamp, and per-call usage logs across the disputed billing cycle. Where a customer has used the Service across multiple active days within a billing cycle and then files an unauthorized-transaction dispute, we treat this as a bad-faith dispute and respond with full evidence. Decisions made by the payment provider are honored.

Before filing any dispute with your card issuer or payment provider, contact us via the contact page. Most issues are resolved faster and more favorably through direct contact than through a formal dispute.

7. How to Request Consideration

For verified billing errors, extended platform outages, or unauthorized charges, contact us via our contact page with:

• Subscription email
• Transaction ID from your invoice or payment provider
• Reason for the request, with supporting evidence

Submit within 7 days of the charge in question. We respond within 2 business days. If approved, refunds are issued to the original payment method and may take 5 to 10 business days to appear depending on your payment provider.

8. Governing Law

This policy is governed by the laws of India and forms part of our Terms of Service. Disputes are resolved per Section 11 of the Terms.

9. Contact and Grievances

For all refund and billing questions, contact us via our contact page. Include your subscription email and transaction ID for fastest resolution.

Roxy Labs is registered in India. For grievances, contact us via our contact page; we will acknowledge within 48 hours and resolve within 30 days per the Consumer Protection (E-Commerce) Rules, 2020.