1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the RoxyAPI platform and related services (collectively, the "Service") operated by Roxy Labs, a business registered in India ("we", "us", or "our"). You can reach us through our contact page. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you do not have permission to access the Service.

You must be at least 18 years old or the age of majority in your jurisdiction to use this Service. Accounts registered by automated methods ("bots") are not permitted. You must provide accurate information and maintain the security of your account.

2. API Access and Usage

2.1 API Keys

You receive an API key upon successful subscription payment. API keys are confidential and must not be shared, published in public repositories, or transmitted insecurely. You are responsible for all activity under your API key.

2.2 Rate Limits

Your API usage is limited to the request quota of your selected plan. Rate limits are enforced per calendar month (UTC). Exceeding your quota will result in 429 (Too Many Requests) responses until the next billing cycle or plan upgrade.

2.3 Acceptable Use

You agree not to:

Use the API for illegal activities or to violate any laws
Attempt to circumvent rate limits or security measures
Resell, sublicense, share, redistribute, or proxy API access; aggregate quota across third parties; or operate a service whose primary purpose is to relay RoxyAPI responses to your customers without our prior written consent
Use API responses, in whole or in part, to train, fine-tune, evaluate, or distill any machine-learning or generative-AI model, or to create derivative datasets for that purpose, without our prior written consent
Generate excessive load that impacts service availability for other users
Reverse engineer, decompile, or attempt to extract source code
Use automated tools to scrape or harvest data beyond your plan limits
Attempt prompt injection, jailbreaks, or other adversarial inputs against the Rosie chat assistant or any AI-assisted feature
Use the Service to benchmark or build a competing product
Use API output to generate unlawful, defamatory, or harassing content

3. Billing and Payments

3.1 Subscription Plans

Subscription plans are billed on a pre-paid basis for monthly or annual periods as selected at checkout. All prices are displayed in USD or INR based on your selection. Prices may change with at least 30 days advance notice sent by email to the address on your subscription, with the change effective only on or after your next renewal date. Your subscription will be charged on the day you sign up and will cover usage for the selected billing period.

3.1a Auto-Renewal

Subscriptions renew automatically at the end of each billing period at the same plan rate unless cancelled. We send a renewal reminder by email at least 7 days before each renewal. Indian customers receive an additional pre-debit notice at least 24 hours before each charge as required by the Reserve Bank of India. You may cancel at any time from the Billing tab of your account dashboard or via our contact page; cancellation stops the next renewal charge and your API key remains usable through the end of the current billing period.

3.2 Payment Processing

Payments are processed through PCI-DSS compliant third-party payment providers. We do not store your complete payment card details on our servers. The active provider for your transaction is shown at checkout. By subscribing, you authorize us to charge your payment method for the subscription fees and any applicable taxes. You are responsible for providing accurate billing information and updating payment methods as needed.

3.3 Taxes

All fees are exclusive of applicable taxes, duties, and similar assessments. You are responsible for all taxes associated with your purchase except for taxes based on our net income. We will charge applicable taxes (GST, VAT, sales tax) as required by local law.

3.4 Refunds

All payments to RoxyAPI are final and non-refundable. The full eligibility criteria, narrow exceptions for verified billing errors and extended platform outages, chargeback handling, and contact procedure are documented in the dedicated Refund Policy. Before subscribing, you have full opportunity to evaluate the Service through the free surfaces listed in that policy.

3.5 Cancellation

You can self-serve cancellation any time from the Billing tab of your account dashboard. Cancellation stops the next renewal charge. Your subscription remains active and your remaining request quota stays usable through the end of the current billing period (the end date shown in the same view). There are no cancellation fees, and we do not offer prorated refunds for unused portions of a subscription period.

3.6 Plan Changes

Automated plan switching is not currently supported. To move to a different plan, cancel your active subscription and subscribe to the new tier. Your access continues through the end of the current billing period. Automated plan upgrades and downgrades are planned for a future release.

3.7 Non-Payment

We will send reminders before subscription expiration, but it is your responsibility to ensure payment methods are current. Failure to pay will result in immediate suspension of API access. Accounts suspended for non-payment for more than 30 days will lose API access permanently. Billing and account records are retained per our Privacy Policy and applicable Indian tax record-keeping rules.

4. Service Availability

We target 99.9% uptime measured monthly. Scheduled maintenance is announced in advance where reasonably possible. We do not provide service-level credits at the Starter tier. For prolonged outages, contact us under Section 4 of the Refund Policy.

5. Intellectual Property

All API responses, data, documentation, and code examples remain the property of RoxyAPI. Your subscription grants you a limited, non-exclusive, non-transferable license to use the API for your applications. You may not claim ownership of our data or present it as your own.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or that data will be accurate or reliable.

API data is provided for informational and entertainment purposes only. We make no representations about the accuracy, reliability, completeness, or timeliness of any data. You should not rely on API responses for critical decisions without independent verification. We are not responsible for any decisions made based on API data.

The Service includes an AI assistant ("Rosie") that responds to questions using a third-party large-language-model provider. Rosie outputs are generated by AI, may be inaccurate, incomplete, or out of date, and must not be relied on for legal, medical, financial, or other professional decisions. You will be told when you are interacting with Rosie. We disclaim all warranties relating to AI-generated content.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ROXYAPI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
ANY DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
ANY DAMAGES RESULTING FROM SERVICE INTERRUPTIONS, DOWNTIME, OR DATA LOSS
ANY DAMAGES RESULTING FROM THIRD-PARTY SERVICES, PAYMENT PROCESSORS, OR INFRASTRUCTURE PROVIDERS
ANY DAMAGES RESULTING FROM ERRORS, BUGS, OR INACCURACIES IN API DATA

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100 USD, WHICHEVER IS GREATER.

The above cap and exclusions do not apply to: (a) liability for gross negligence or willful misconduct; (b) breach of confidentiality obligations; (c) indemnification obligations under Section 8; or (d) your obligation to pay fees that have accrued.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

8. Indemnification

8.1 Customer indemnity. You agree to indemnify, defend, and hold harmless RoxyAPI, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorney fees) arising from: (a) your use or misuse of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, including intellectual property or privacy rights, or (d) any harm caused by your API key being compromised due to your negligence.

8.2 Provider indemnity. RoxyAPI will defend you against any third-party claim that the Service, when used in accordance with these Terms, infringes such third party intellectual property rights, and will pay damages finally awarded by a court of competent jurisdiction or agreed in settlement, provided you give us prompt written notice and sole control of the defense. This obligation does not apply to claims arising from your modifications, your data, or your combination of the Service with non-RoxyAPI products.

9. API Rate Limiting and Abuse

Excessive or abusive requests to the API may result in temporary or permanent suspension of your account. We will use reasonable judgment to assess abuse, considering request volume, error patterns, and security signals. Where feasible we will warn you by email before suspension; we may suspend immediately for severe abuse or active security threats. You may appeal a suspension via our contact page; we will respond within 5 business days.

10. Termination

You may cancel your subscription at any time by contacting us. Your API access will remain active until the end of your current billing period. We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice, with or without cause, effective immediately. Upon termination, all provisions that should survive will survive, including ownership, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall take place in Mumbai, India, in the English language.

For consumer claims under USD 10,000 (or local equivalent), you may choose to bring the claim in either (i) small-claims or consumer court in your place of residence, or (ii) the consumer-grievance forum in India. Class actions and jury trials are waived to the maximum extent permitted by law.

12. Export Controls

You agree to comply with all applicable export and import control laws and regulations. You will not use the Service in any country or region subject to comprehensive sanctions, or provide access to any person or entity on restricted lists. Restricted lists include the OFAC Specially Designated Nationals list, the UN Consolidated Sanctions list, the EU Consolidated List, and equivalent Indian government sanctions notifications.

13. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, pandemic, government action, sanctions, war, civil unrest, internet or cloud-infrastructure outages, denial-of-service or other cyberattacks, or upstream payment-provider failure. The affected party will notify the other promptly and use reasonable efforts to mitigate. Payment obligations are not excused.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to active subscribers at least 30 days before taking effect. The "Last updated" date at the top will be revised. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not accept material changes, you may cancel before the changes take effect and receive a pro-rata refund for the unused remainder of your current billing period, calculated to the day.

15. Miscellaneous

These Terms constitute the entire agreement between you and RoxyAPI regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision will not be deemed a waiver. You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

16. Grievance Redressal

For complaints about the Service or these Terms, contact our Grievance Officer through our contact page. We will acknowledge within 48 hours and resolve within 30 days as required by the Consumer Protection (E-Commerce) Rules, 2020. For data-protection queries under the Digital Personal Data Protection Act, 2023, use the same channel and mark the request "DPDP".

17. Contact Information

Questions about these Terms? Contact us through our contact page.